What Are Our Clients Saying?

We understand that providing excellent service is an ongoing process. That's why FISC Solutions surveys clients on an annual basis. We ask our clients about our products and services and have them rate us on timeliness, quality, professionalism and responsiveness.

Percentage of Customers Who Where Satisfied, Very Satisfied, or Extremely Satisfied

 Ratings reflect the time period of January 1, 2010 through December 31, 2010.

Testimonials

FISC Solutions offers a world class service with a 99% client retention rate and was recently rated #1 vendor by a Top 3 US health insurance company.

"We value the relationship we have with FISC. Yes, they do a great job with our work, but at the end of the day, we feel good about the people at FISC. We know they take good care of our donors."

Steve Koepke, Director of Development
Sacred Heart League

"We thought we would be too small for a relationship with FISC, but they put together a package for us that made sense. The transmission file updates to Raisers Edge without a problem. I can now focus my efforts on mission critical activities, rather than database entries."

Tim Beresnyak, Director of Development
The Franciscan Friars, TOR

 "FISC processes our Acknowledgment Letters so fast, and we love the custom work you did for our data scrub! We'll see what else we can send your way. You come up with such great solutions!"

Monica De Medeiros, Donor Relations Manager
Alliance for Lupus Research

"I am so grateful for your excellent service and easy transition to FISC for our caging needs."

Office and Donor Records Manager
AIDS Project Los Angeles

"FISC has given us the ability to process our in house work and acknowledge our new donors simultaneously and in the fastest turn around ever...and we closed our books weeks earlier than ever before!"

Christine Langlois, Manager Member Services
Association of Marian Helpers

"You did a fantastic job on the conversion. Pulling our different subsidiaries into one lockbox solution could have been a major problem. Your thoughtful and detailed approach to the conversion was impressive. You made it look easy."

Steve Thomas, Chief Financial Officer
Aquarion Water Company

 "We love the lockbox service. You have helped us control costs while speeding up accounts receivable collections. We made the right decision."

Frank Vonasek, Accounts Receivable Manager
Nordx

"We have tremendous confidence in FISC and its employees. That confidence is the result of the quality services and innovative product you provided. The exceptional consistent level of service is what makes FISC stand apart from others."

Janet Hand, Executive Vice President
Profile Bank

"In all the years I've been in banking, I've never experienced such a dedicated, diligent and responsive company. What else can I say, you guys are really the best!"

Nancy Swenson, Vice President Operations
Merrimack County Savings Bank

"You are much more than a vendor to Kennebunk Savings Bank. You are our partner. We truly appreciate the work you do for us as do our customers."

Linda Bridges, Vice President
Kennebunk Savings Bank

"You and I both know that it takes great people to meet the needs of our Customers/Members. You have more than your fair share. Please express my gratitude. We truly appreciate the service that FISC provides our organization. There are several organizations out there that provide the same services that FISC provides - but we chose to do business with FISC because of the service we receive."

George R. Roy, Manager
Lisbon Community FCU

"FISC definitely knows its stuff. They make us look good to our customers."

Laura Hudson, Assistant Vice President
Kennebec Savings Bank

"We thoroughly enjoy our experiences with you, your staff, and FISC Solutions in its entirety. You have always been a pleasure to deal with and have helped us out many times!! That is appreciated by all of us."

Holly Towle, Branch Manager
Kennebec Federal Savings